Privacy Policy

About this policy

This Privacy Policy explains how AgileWaters LLC collects, uses and protects information when businesses, their customers and visitors use Bolega India at https://bolegaindia.ai. Bolega India is a product built by AgileWaters LLC (CA, USA) in association with ACPL India.

Businesses use the service to configure an AI receptionist for calls and web chat, collect leads and manage appointments. When a business uses the service to handle its customer information, that business decides the purposes of that processing and is responsible for its own privacy notices and permissions.

Information we collect

• Account and business details: your name, business name, email address, phone number, access requests and receptionist configuration.
• Conversations and leads: messages, call details, audio or recordings when enabled, transcripts, summaries, contact details and other information provided during calls and chats.
• Business knowledge: services, prices, hours, policies and other content you provide to help the receptionist answer questions.
• Connected services: calendar account information, availability, appointments and credentials needed to operate integrations you authorise.
• Billing records: selected plans, payment and order identifiers, amounts and payment status. Card and bank payment details are handled by the payment gateway, Razorpay.
• Support and security information: support tickets, replies, attachments, IP addresses, browser information and service logs used to operate and protect the platform.

How we use information

• Provide and maintain AI calls, web chat, lead capture, conversation history and appointment features.
• Manage accounts, access requests, subscriptions, payments and usage limits.
• Send activation links, security notices, payment reminders and support updates.
• Respond to questions, investigate problems, prevent fraud and abuse, and improve service reliability.
• Meet applicable legal obligations and resolve disputes.

Service providers and data sharing

We do not sell your personal information. We share information with providers that help deliver the service, including hosting and database providers, AI and speech-processing providers, telephony providers, email services and our payment gateway. The information shared depends on the features and integrations you use.

For example, providing an AI response may require processing conversation text or audio with an AI or voice provider. Connecting a calendar or phone provider authorises the exchanges needed for that integration. We may also disclose information when required by law or to protect the service and its users.

Providers may process information in countries other than your own. Their services and the integrations you connect may also be governed by their own privacy notices.

Calendar integrations

Google and Microsoft calendar connections are optional. When you connect a calendar, we use the authorised permissions to check availability and manage appointments for your receptionist. This integration is for calendar functions; it does not provide a Gmail inbox integration.

You can revoke integration access through the connected provider’s account permissions. Revoking access stops future authorised requests, but information already saved as a lead or appointment may remain in your workspace until it is removed or a deletion request is completed.

Cookies and browser storage

We use authentication cookies or browser storage to keep account sessions working, and security tools such as Cloudflare Turnstile to protect public forms from automated abuse. These tools may process device and network information for security checks.

You can control cookies and site storage through your browser. Blocking or clearing them may sign you out or prevent account and security features from working.

Retention and security

We retain information as needed to provide the service, support your account, resolve issues and meet legal obligations. Retention depends on the type of record and the configured service settings. Finished support tickets and their attachments may be deleted under the support retention settings.

We use technical and organisational measures intended to protect information, including authenticated access, permission checks and restricted access to support attachments. No method of transmission or storage is completely secure. Keep your credentials and private support links confidential.

Your choices and requests

You may request access, correction, export or deletion of your information by contacting us. We may need to verify your identity and authority before completing a request. Some records may need to be retained for legal, payment, fraud-prevention or dispute-resolution purposes.

If you contacted a business through its receptionist, contact that business first about the information it collected. We can help the business address requests relating to information processed through our service.

Changes to this policy

We may update this policy as the service changes. The effective date above identifies the current version. We will provide additional notice where required.